JACQUELINE FOSTER

To secure a challenging IT position where my Associate Degree in Computer Electronics Technology, my Associate Degree in Computer Networking Systems and over ten years of Break-fix experience will be utilized.

ITT Technical Institute­- Liverpool, NY

Associate of Occupational Studies Computer Network Systems, June, 2011

 ITT Technical Institute­- Liverpool, NY

Associate of Occupational Studies Computer Electronic Technology, June, 2003

Bryant & Stratton Business Institute-Syracuse, NY

Associate of Occupational Studies Computer Programming-April, 1989

CompTIA A + Certification, Part 1 Devices & Components-December 2006

CompTIA A+ Certification, Part 2 Installation and troubleshooting-December 2006

CompTIA A+ Certification, Part 3 Printer, Networks, and Protocols-January 2007

CompTIA Server + Certification, January 2007

u        Physical PC Components u        Basic knowledge in Linux Systems Administration u        Active Directory u        DHCP/DNS u        LAN/WAN Technology u       Microsoft Office Suite u       Windows XP & 7 u       Windows Server 2003 & 2008 Administration u       Extensive break-fix Dell knowledge u        Remote Desktop Applications u        Network Applications and Security u        Router/Switch  Configurations u        Document Development u        Extensive customer service skills

 

HCL America Inc.\ Deutsche Bank          May 2015-Current

Senior Analyst

 

¨       Tier II Deskside Support, I.M.A.C. technician in an Enterprise environment. Install, move, add, change

¨       Active Directory, Network builds, WYSE terminal builds, Desktops, Laptops

¨       Remedy, Service Now ticketing systems, Inventory control, Cloud Blue disposal inventory

¨       Software installation

 

Victoria’ Secret                 April 2015-May2015

Sales Support Associate-PT

 

¨       Supports a customer-centric culture, where full energy and activity of the store team and focused on delivering highly satisfying customer experiences

¨       Processes merchandise to be on floor, reducing replenishment hours and ensuring a full and abundant sales floor

¨       Maintains back room under stock, including both merchandise and non-merchandise, to brand standard to enable efficient replenishment

¨       Replenishing merchandise to standard by ensuring that all skus are represented on the sales floor and knowing merchandise availability of all categories in the back rooms

 

Onondaga Nation Warehouse, Nedrow NY                                     Jan 2014-Dec 2014

IT Specialist/Purchasing Officer 

¨       Assist in creation and implementation of small business network. Meet with outside consultant to plan, design network layout. Determine best hardware configuration, Server needs, discuss policies, and security.

¨       Communicating with multiple vendors to obtain construction and building materials at reasonable prices.  

¨       Negotiating prices and contracts, reviewing technical specifications for raw materials, components and equipment.

 

Unisys Technical Service, Syracuse NY               Feb 2011- Apr 2013

Field Service Technician

¨       Provide desktop and laptop support for users that included resolving computer issues through troubleshooting, installing and maintaining PC’s /peripherals.

¨       Troubleshoot, repair or replace FRU’s, hardware, and software on PC’s, laptops and printers.

¨       Extensive break-fix knowledge with laptops that includes;  repair and replace hardware, hard drives, motherboards, power supplies and LCD panels,

¨       Performed ghosting and Imaging using Symantec Ghost.

¨       Document all required repairs and problems in SRMS

 

Insight Global, Syracuse NY              Nov 2010-Feb 2011

Dedicated Onsite Support/ Field Service Tech

¨       Responsible for providing onsite support that included computer imaging, break-fix repair, and printer maintenance/repair on 75 computer workstations and 4 network printers for Electomark headquarters.

¨       Perform hardware allocation setup/configuration, software installs, upgrades, and network backup.

¨       Install Microsoft Office Suite, CNC lathes and additional software related to business operations.

¨       Provide field service support by traveling to client sites, homes and  businesses and performing warranty/non warranty  break fix repair and troubleshooting on laptops, PC’s and printers,

¨       Document all required repairs and problems through Remedy ticketing system.

 

Apex Systems Inc., Syracuse NY        Nov 2007-Mar 2009

Field Service Technician

¨       Travel to provide onsite system support to perform warranty/ non warranty pre diagnosed repairs

¨       Troubleshoot, repair, or replace FRU’s, hardware, and software on PC’s, laptops, and printers,

¨       Extensive break-fix knowledge with laptops, repair and replace hardware: hard drives, motherboards, power supplies and LCD panels

¨       POS deployment and recovery, by following pre scripted company and manufacture proprietary manuscripts.

¨       Ghosting and Imaging. using Symantec Ghost

¨       Document all required repairs and problems in SRMS.

 

DecisionOne, Syracuse NY                       Dec 2003-Nov 2007

Customer Service Technician

¨       Travel to provide onsite system support to perform warranty/ non warranty pre diagnosed repairs

¨       Troubleshoot, repair, or replace FRU’s, hardware, and software on PC’s, laptops and printers.

¨       Extensive Dell break-fix knowledge with laptops, repair and replace hardware: hard drives, motherboards, power supplies, and LCD panels.

¨       Ghosting and Imaging. using Symantec Ghost

¨       Document all required repairs and problems in company provided documents